QUICK CREDIT & INVESTMENT MICRO-CREDIT LIMITED

JOB VACANCY

QUICK CREDIT & INVESTMENT MICRO-CREDIT LIMITED, a  non-bank financial institution located in Ghana requires the services of energetic CALL CENTER EXECUTIVES. The job location is Accra-Ring Road Central

JOB DESCRIPTION

• Obtaining client information by answering telephone calls; interviewing clients; verifying information and entering same into a web-based database
• Determining Clients’ eligibility for the company’s products by comparing client information to established requirements and policies.
• Educating clients by explaining procedures; requirements, answering questions and also providing information.
• Receiving and handling customer complaints in a timely manner.
• Maintaining communication equipment by reporting fault and problems.
• Maintaining and improving quality results by adhering to standards and guidelines and also recommending for improved performance.

Skills Requirements:

• Excellent Verbal communication
• Excellent Phone skills
• Good listening skills
• Excellent Data entry skills
• A good team player
• Excellent Attention to details
• Great sense of professionalism
• Ability to Multi-task
• The applicant must be able to speak good English and two of the following languages

1. Wala
2. Dagbani
3. Frafra
4. Hausa

Education, Experience, and Licensing Requirements:

• Minimum of HND
• Previous customer service experience, especially in the financial industry preferred.

Mode of application:

CV and cover letter should be sent to : ccexecutive_north@quickcreditghana.com

Deadline: 18/02/2021.